At Aurex Chains, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

• Worn or used jewelry
• Items damaged after delivery

Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved:

• Your refund will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear

Shipping Costs

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.

We will:

• Send a replacement, or
• Issue a full refund at no extra cost

Exchanges

We only replace items if they are defective or damaged.

Contact Us: supportaurexchains@gmail.com