Frequently Asked Questions
Are AUREX chains real gold?
AUREX chains feature a gold-plated finish over stainless steel, giving you a timeless gold look at an accessible price. Our pieces are designed for everyday wear without the price tag of solid gold.
Will the gold fade?
Our chains feature a fade-resistant finish designed for everyday wear. With proper care, you can help preserve their appearance for longer. Avoid prolonged exposure to salt water, chlorine, and harsh chemicals.
Will AUREX jewelry irritate my skin?
Our supplier confirms that our chains are nickel-free. If you have sensitive skin, we recommend checking each product’s material details before purchasing.
How long does shipping take?
US orders typically arrive within 5–10 business days, while international orders take approximately 7-15 business days. Once your order ships, you’ll receive a tracking number by email.
What is your return policy?
We accept returns of unworn items within 14 days of delivery, subject to our return policy. If your order arrives damaged or incorrect, contact us with a photo within 7 days of delivery so we can help resolve the issue.
How do I choose the right chain length?
- 18 inches: Sits closer to the neck.
- 20 inches: A classic everyday length that typically sits around the collarbone or just below.
- 22 inches: Hangs lower on the chest and works well for layering.
Fit varies depending on your neck size and body type. Check the product details for the exact length before ordering.
How do I care for my AUREX jewelry?
Keep your pieces looking their best by rinsing off salt or chlorine after exposure, gently patting them dry, and storing them in their pouch when not in use. Avoid harsh chemicals and abrasive cleaners.